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Remote Support Tool Enhanced Customer Support During Web Conference

Author : Neil Kokemuller

Submitted : 2008-07-16 00:00:00    Word Count : 408    Popularity:   23

Tags:   web conferencing, Web conferencing software, Interactive web conferencing

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More and more organizations are looking to rely on the technological advantages offered by today’s telecommuter and internet-driven business solution. With the high costs of transportation and the time and resources involved, companies are trying to resolve client support issues more efficiently and with less travel. The RHUB remote support is a huge breakthrough for companies that want to obtain the optimum benefits of remote support and call efficiency.

The RHUB remote support appliance is actually bundled with the remote access functions. This combination of remote customer support features gives organizations a significant edge in supporting the needs of customers and clients. Remote customer support not only is advantageous for the companies that use it, but it is a time saver for clients that are in desperate need of a remote support system.

RHUB is an innovative leader in web conferencing that offers appliance-based web conferencing products that few vendors have. The majority of companies that use webconferences as a regular part of operations rely on host-driven solutions. This puts little control in the company’s hands and creates ongoing costs. Some companies use deployed software solutions that enable them to maintain their solutions on site. These typically encompass multiple technologies and many resources to maintain.

The advantage of the RHUB portfolio that consists of four basic product packages is that it is an on-premise solution. This provides onsite benefits of easy deployment, security, and cost control, but it also does not have the disadvantages of deployed software solutions that rely on multiple technologies.

At the heart of the remote support appliance offered by RHUB is the ability to involve the client while providing remote tech support. The client can follow along and be involved but the remote support tool allows the support person to take control of the client’s computer in order to investigate errors and thoroughly resolve problems. This is a tremendous benefit with regard to remote helpdesk operations as it is what allows the reduction of much of the travel required for pc support services.

There is no question that the RHUB solution is the most specialized web conference solution available that provides web remote support capabilities to companies. The on-premise solution with its appliance-driven single source solution is very affordable to implement, but offers best in class remote support tools for organizations. This leads to minimum client support downtime, maximized call capacity and service time, and an overall better customer support environment.

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http://www.rhubcom.com/web_conferencing/remote_support.html

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